Datadog
ServiceNow
Blog
Resources
Company
Get In Touch
Search
Contact Us
Datadog Marketplace
ServiceNow Store
Datadog
Datadog Expertise
Solutions
Deployment
Migration
Security & Managed SOC
AI
Managed Services
Governance & Cost Optimization
DevOps, SRE, & Maturity
Incident Management
Marketplace Integrations
Explore All Solutions

Datadog Expertise

RapDev is a Datadog Premier Partner focused on accelerating our customers’ time to value.
Explore solutions
600
Implementations
110
US-Based Engineers
68
Datadog Certifications

Datadog

Featured

RapDev & Datadog Overview

Explore how RapDev accelerates Datadog adoption, improves monitoring maturity, and accelerates time to value

Deployment

Achieve true end-to-end monitoring and accelerate time-to-value on your observability investments

Explore offerings

Datadog

Featured

Deploying Monitoring as Code with oneZero

How oneZero deployed Datadog to standardize configurations, improve visibility, and strengthen reliability

Migration

Migrate to Datadog with confidence by leveraging RapDev’s expertise and custom migration tool sets

Explore offerings

Datadog

Featured

Reducing Costs & Noise with a Splunk-to-Datadog Migration

RapDev’s migration from Splunk to Datadog ensured an on-spec and on-budget migration in a 6 month timeframe

Security & Managed SOC

Quickly and seamlessly implement Cloud SIEM, ASM, SCA, and Cloud Security Posture Management to power a modern DevSecOps strategy

Explore offerings

Datadog

Featured

Transforming Security Operations with Managed SOC Expertise

RapDev's SOC experts monitor your Datadog Cloud SIEM, ASM, SCA, and Cloud Security Management

AI

Apply AI across observability, from LLM monitoring to intelligent incident analysis and response

Explore offerings

Datadog

Featured

Operationalize AI with Datadog Bits AI SRE

Reduce incident response time and eliminate operational friction with AI-powered SRE

Managed Services

Maximize Datadog’s impact with RapDev’s fully managed, hands-on observability and security solutions

Explore offerings

Datadog

Featured

Transforming Observability Operations with RapDev’s Managed Datadog Expertise

Optimizing performance, reducing costs, and strengthening governance through proactive Datadog platform management

Governance & Cost Optimization

Uplevel your observability and increase the value you get from Datadog

Explore offerings

Datadog

Featured

How Wawa Maximizes Observability ROI with Datadog

Discover how Wawa turned platform hygiene into proactive monitoring and delivered observability ROI

DevOps, SRE, & Maturity

Strengthen your Datadog environment with a Maturity-Focused approach

Explore offerings

Datadog

Featured

Datadog Observability Maturity Assessment Workshop with RapDev

Assess observability maturity by reviewing Datadog usage, identifying gaps, and defining a roadmap

Incident Management

Transform data into high-confidence, actionable incidents using AI-driven detection, clear ownership models, and automated remediation

Explore offerings

Datadog

Featured

Implementing Centralized Monitoring & Incident Management at BCG

How BCG reduced recovery times and improved incident management during their cloud migration

Marketplace Integrations

RapDev is proud to offer more Datadog Marketplace integrations than any other partner

Explore Integrations
ServiceNow
ServiceNow Expertise
Solutions
Agentic AI & AI Governance
ITOM Visibility
ITOM Health
ITAM
SPM
Enterprise Architecture
ITSM
CMDB
SecOps
Platform Automation
ServiceNow Store
Explore All Solutions

ServiceNow Expertise

RapDev is a ServiceNow Elite partner focused on helping you drive business outcomes with the ITx suite.
Explore solutions
4.7
CSAT Score
136
Product Line Certs.
67k
AI Agents Discovered

ServiceNow

Featured

ServiceNow Overview

RapDev is an Elite ServiceNow Partner focused on accelerating time to value on ITx suite implementations

Agentic AI & AI Governance

Deploy and scale production-ready agentic AI to automate workflows and accelerate ServiceNow outcomes
Explore offerings

ServiceNow

Featured

ServiceNow Agentic AI Implementation

Enable efficiency by automating decisions, orchestrating workflows, and improving performance with Agentic AI

ITOM Visibility

Discover infrastructure and service dependencies to power reliable operations
Explore offerings

ServiceNow

Featured

Reclaiming Visibility & Uptime with ServiceNow

RapDev helped a UK-based Global Retailer reduce critical warehouse application incidents by 85%

ITOM Health

Detect, correlate, and resolve service issues before they impact operations
Explore offerings

ServiceNow

Featured

ADT’s Onboarding & Automation Journey with ITOM, ITAM, & ITSM

Learn how ADT set up a CMDB foundation, automated requests, and built a custom app to onboard/offboard users

ITAM

Manage software, hardware, and cloud assets through a single platform
Explore offerings

ServiceNow

Featured

Scaling Hardware Asset Lifecycles with Self-Service HAM

RapDev helped Baird automate asset lifecycles, normalize vendor data, and deliver real-time visibility

SPM

Connect demand, delivery, and investment decisions directly to business strategy
Explore offerings

ServiceNow

Featured

Re-Engineering Envision’s SPM to Align Strategy & Execution

Learn how Envision rebuilt demand intake, financial visibility, and portfolio governance

Enterprise Architecture

Connect your technology landscape to business strategy to optimize investments, reduce risk, and accelerate modernization
Explore offerings

ServiceNow

Featured

Re-Engineering Envision’s SPM to Align Strategy & Execution

Learn how Envision rebuilt demand intake, financial visibility, and portfolio governance

ITSM

Accelerate engineering workflows and modern service delivery
Explore offerings

ServiceNow

Featured

CI/CD Automation & Cutting Investigation Time for Northern Trust

How Northern Trust reduced change request time, regained developer time, and increased ServiceNow ROI

CMDB

Bring order to your CMDB with automation, accuracy, and actionable insights
Explore offerings

ServiceNow

Featured

Improving CMDB Data Quality for a National Healthcare Provider

How RapDev's Asset & CI Insights app uncovered critical data gaps in a leading healthcare provider's CMDB

SecOps

Track, prioritize, and resolve vulnerabilities across your environment
Explore offerings

ServiceNow

Featured

Smarter Vulnerability Response in 12 Weeks at Sallie Mae

How Sallie Mae accelerated risk-based vulnerability management with ServiceNow Vulnerability Response

Platform Automation

Solve real engineering problems with automation and AI
Explore offerings

ServiceNow

Featured

The Journey to Automate Everything for a Global Insurance Company

Learn how a global insurer automated repetitive tasks and streamlined workflows, saving 36k hours per year

ServiceNow Store

Leverage RapDev’s certified apps and AI Agents to expedite operations on the Now Platform
Explore Store
Blog
★ Trending Topics
Best Practice
Agentic AI
Managed Services
CMDB
View All Posts

Best Practices

Latest posts on the topic of Best Practices

Datadog

July 22, 2026

Implementing Datadog Cloud Security Posture Management

Best practices for implementing Datadog Cloud Security Posture Management without the noise

Datadog

July 8, 2026

Four Ways to Secure Your Datadog Organization Settings

Four quick wins that tighten access control, reduce your attack surface, and make life easier for your users.

RapDev

May 19, 2026

Building Internal Tools That Stick

Ship outcomes, prioritize usability, allow expert overrides, and involve users early to earn adoption.

Agentic AI Posts

Latest posts on the topic of Agentic AI

ServiceNow

July 14, 2026

An Agentic Self-Healing Incident Pipeline Powered by Now Assist

Transforming resolved incidents into actionable, high-value knowledge with the power of Now Assist

Datadog

RapDev

June 16, 2026

RapDev’s DASH 2026 Highlights & Takeaways

A look at RapDev's biggest DASH yet: five consecutive Partner of the Year wins and much more

ServiceNow

June 10, 2026

Garbage In, Garbage Out: Why Data Foundations Make or Break Now Assist

AI agents are only as powerful as your data. Here's what readiness really takes

Managed Services Posts

Latest posts on the topic of Managed Services

Datadog

March 17, 2026

What Happens After Your Datadog Implementation?

How continuous optimization protects cost, governance, and performance after go-live

Datadog

March 5, 2026

Behind the Keyboard: A Day in the Life of a SOC Analyst

How SOC analysts cut through noise with Datadog signals, log correlation, and workflow automation

Datadog

February 17, 2026

Building a Detection Engineering Practice to Scale

A SOC manager’s perspective on operationalizing detection-as-code across clients

CMDB Posts

Latest posts on the topic of CMDB

ServiceNow

RapDev

May 29, 2024

RapDev at Knowledge 2024: Insights and Highlights

Discover how RapDev made waves at ServiceNow's Knowledge 2024 with 2 expo booths, 3 packed speaking sessions, and an epic happy hour.

ServiceNow

June 25, 2026

Certifying Your CMDB Service Mapping Data

How Service Mapping Certification improves CI association accuracy and CMDB data quality

ServiceNow

April 28, 2026

Breaking the Duplicate Cycle in Your ServiceNow CMDB

How to properly consolidate records for accurate insights into your IT enterprise

Company
About RapDev
Careers
Press
Events & Webinars

About RapDev

RapDev is powered by a team of experienced, U.S. based engineers focused on redefining service operations through AI, automation, and modern observability.

About RapDev

Join the RapDev team

Our no-frills approach to collaborating is what allows us to deliver the best. Our team is growing and we’re looking for the best in the game.

Explore careers
I cannot stress it enough that I feel so privileged to work at RapDev and can't wait to start my day every day.
Connor Bracket | Sales

Careers

Associate ServiceNow Developer
Full-time
ServiceNow Tech Lead
Full-time
Talent Pool
Full-time
Senior Solutions Engineer (Pre-Sales)
Full-time
View all positions

Press

Latest news and announcements from RapDev

Explore press

2026

RapDev Expands Into APAC, Extending Global Datadog Footprint

RapDev brings its award-winning Datadog practice to Asia-Pacific

Read article

2026

RapDev Wins Datadog Partner of the Year for Record Fifth Consecutive Year

RapDev earns unprecedented fifth straight win as Datadog's top North America partner and takes home Marketplace Partner of the Year

Read article

Events & Webinars

From hands-on workshops to industry-leading conferences

See All Events

Datadog

Webinar

August 13, 2026

Building a Modern Incident Response Model with Datadog and RapDev

Online (Zoom)

Register

ServiceNow

Live Event

August 18, 2026

AI Summit Dallas

Dallas

Irving Convention Center

Learn More
Resources
RapDev Resources
Videos
Case Studies
Solution Briefs
Reference Docs
Press Releases

Resources

The thinking behind our work — technical depth for teams building what's next.

View all resources

Datadog

Videos

How to Control Cost and Quality as Agents Hit Production

How RapDev and Datadog help teams control cost, quality, and security as AI agents move to production

ServiceNow

Videos

Operationalizing ServiceNow AI Control Tower

Learn how to operationalize ServiceNow AI Control Tower with lifecycle workflows, risk-based controls, and KPIs that prove value

Reference Docs

Blueprints, frameworks, and field-tested guidance for teams building at scale.

Explore all

ServiceNow

Reference Docs

DevOps Flow Diagram Example

Visualize DevOps processes by mapping workflows, defining responsibilities, and improving team collaboration

ServiceNow

Reference Docs

ChatOps - Symphony Bot Integration Flow

Improve collaboration by integrating Symphony ChatOps with ServiceNow to automate workflows

Videos

Live demos, deep dives, and the thinking behind how we build.

Explore all

Datadog

Videos

How to Control Cost and Quality as Agents Hit Production

How RapDev and Datadog help teams control cost, quality, and security as AI agents move to production

ServiceNow

Videos

Operationalizing ServiceNow AI Control Tower

Learn how to operationalize ServiceNow AI Control Tower with lifecycle workflows, risk-based controls, and KPIs that prove value

Case Studies

Client challenges, engineering solutions, and the measurable impact.

Explore all

ServiceNow

Case Studies

Accelerating Service Desk Productivity with Now Assist for Rooms To Go

Learn how Rooms To Go partnered with RapDev to hit 76% bot containment with Now Assist

Datadog

Videos

55 Hospitals, 4 Weeks, 0 Downtime: The AdventHealth Security Migration Story

RapDev migrated AdventHealth's SIEM and monitoring to Datadog in four weeks with zero downtime

Solution Briefs

Concise breakdowns of how we solve specific problems for complex organizations.

Explore all

ServiceNow

Solution Briefs

EmployeeWorks

Automate ServiceNow HR workflows with AI-driven task management

ServiceNow

Solution Briefs

Asset & CI Insights: Periodic CMDB and ITAM Monitoring

RapDev's free, periodic-scan app covers CMDB detection and ITAM analysis for your ServiceNow instance

Press Releases

Company milestones, partnerships, and the moments that mark where we're headed.

Explore All

RapDev

Press Releases

RapDev Expands Into APAC, Extending Global Datadog Footprint

RapDev brings its award-winning Datadog practice to Asia-Pacific

Datadog

Press Releases

RapDev Wins Datadog Partner of the Year for Record Fifth Consecutive Year

RapDev earns unprecedented fifth straight win as Datadog's top North America partner and takes home Marketplace Partner of the Year

Ansible
Apache IoTDB
Atlassian Bamboo
Azure Virtual Desktop
Backup Automator
Box
Cisco
Commvault
GitHub
GitHub Hosted Agent
GitLab
GlassFish
Google Meet
HP-UX
IBM Cloud
InfluxDB
Infoblox
Jira Software
Managed Datadog Reports
MaxDB
Microsoft 365
Microsoft Teams
Nutanix
On-Call
Oracle Solaris
Oracle TimesTen
PDF Reporter
Rapid7
Red Hat Satellite
SAP Cloud ALM
ServiceNow
SnapLogic
SNMP Profiles
Sophos
Spacelift
SwiftMQ
Synthetic Email
Tag Validator
Terraform
Veeam
Webex
Zoom
Arlo
Asset & CI Insights
CSDM as Code
Infoblox
Lean into DevOps
Tag Generator
Vitals
YAML JSON Converter
Arlo: AI Agent
LLM Observability
Bits AI
Sumo Logic
Splunk
Prometheus
New Relic
Grafana
Dynatrace
AppDynamics
Implementation
Compliance & CSPM
SIEM Implementation
Custom Workflows & Rules
Managed Datadog
Datadog Marketplace Integrations
Automation-Driven Migrations & Consolidation
Managed SOC
Troubleshooting Workflows
On-Call
Custom Workflow Automation & App Builder Solutions
Events & Incidents
Managed Detection & Response
Alert Noise Reduction & Event Correlation
AI Event Detection
Service Catalog Implementation & Customization
Configuration Management, IaC, & CI/CD
Log Strategy
DevOps & SRE Adoption
Tagging Strategy
Troubleshooting & Remediation
Tool Migration
Cost Monitoring & Control
Workshop Offerings
Health Audits
Observability Consolidation
Agentic Platform Operator (APO)
Application & Technology Portfolio
A2IX: Agentic AI Transformation
AI Control Tower
Self-Healing Workflows
Landing Zones
Restarting Services
Onboarding / Offboarding
Security Incident Response
Vulnerability Response
CSDM 5.0 Migration
CMDB Assessment
CMDB Cleanup & Automation
ChatOps
Integration Hub
Lean into DevOps
Total Cost of Ownership
Business Capability Management
Technology Portfolio Management
Performance Analytics
Process Mining
Resource Management
Project Portfolio Management
Enterprise Agile Planning
Demand Management
Dynamic Reclamation & Automated Provisioning
SAM Pro
HAM Pro
Cloud Cost Management
CMDB Cleanup & Automation
AIOps
Site Reliability Ops
Event Management
ACC Agent
Modern ServiceOps
CMDB Cleanup & Automation
ServiceGraph Connectors
Service Mapping
Discovery
Workflow Data Fabric
Arlo: AI Agent
Now Assist Skills
Now Assist Deployments

ServiceNow Webinars

Watch RapDev's past ServiceNow webinars on your own time, on demand

- Videos

You might also like:

- Videos

ServiceNow Demos

Watch and learn more about ServiceNow products and integrations with these short form and deep dive demos

- Videos

ServiceNow Essentials

Learn everything you need to know about implementing ServiceNow across your environment from RapDev's experts

July 22, 2026

Operationalizing ServiceNow AI Control Tower

Learn how to operationalize ServiceNow AI Control Tower with lifecycle workflows, risk-based controls, and KPIs that prove value

ServiceNow

June 26, 2026

Introducing RapDev's Agentic Platform Operator (APO): The Modern MSP for ServiceNow

Replace your offshore MSP with AI-driven ServiceNow delivery

ServiceNow

June 5, 2026

ServiceNow EmployeeWorks: Build Your Autonomous Workforce

Transform self-service into autonomous resolution with agentic AI in ServiceNow

ServiceNow

April 24, 2026

Operationalize AIOps: Smarter Incident Response with ServiceNow AI

See how ServiceNow AI and RapDev turn event noise into coordinated, real-time incident resolution.

ServiceNow

March 24, 2026

Secure Agentic AI Remote Diagnostics and Remediation

Drive measurable operational AI impact inside ServiceNow

ServiceNow

February 27, 2026

Governing AI on ServiceNow - A Practical Intro to AI Control Tower

Operationalizing AI Governance in ServiceNow

ServiceNow

January 28, 2026

Enable Executive-Ready Retail Ops Insights

AI-Powered Retail Ops insights for leaders

ServiceNow

December 11, 2025

Build Your AI Foundations on ServiceNow

Get a clear blueprint for implementing real ServiceNow AI today and scaling toward agentic automation

ServiceNow

November 7, 2025

Cut Service Delays with Virtual Agent & Now Assist

Accelerate resolution by using Virtual Agent & Now Assist to automate requests & improve workflows

ServiceNow

October 1, 2025

Align Strategy to Delivery Fast with ServiceNow SPM

Accelerate strategic execution with Strategic Portfolio Management and connect demand, resources, and delivery

ServiceNow

August 29, 2025

Fix Your Hardware Catalog in ServiceNow

Learn how a substitution-based approach can simplify hardware catalog management in ServiceNow

ServiceNow

August 8, 2025

Fix CMDB & Asset Chaos with Agentic AI

Learn how to leverage ServiceNow’s Agentic AI to intelligently fill in hardware asset gaps

ServiceNow

June 4, 2025

Unlock the Power of ServiceOps with RapDev & ServiceNow

Learn how ServiceOps practices improve reliability by unifying observability, workflows, and reducing effort

ServiceNow

May 30, 2025

Meet Arlo: AI Agents Purpose Built for ServiceNow

Arlo, by RapDev, is a suite of AI Agents that tackle specific tasks across your ServiceNow workflows

ServiceNow

April 3, 2025

Join the ServiceOps Revolution: Smarter, Faster, AI-Powered

Explore how AI is revolutionizing ServiceOps, boosting productivity, efficiency, and team collaboration

ServiceNow

February 28, 2025

Use AI to Automate CI Deduplication

Discover how you can quickly clean up duplicate CIs in your CMDB with Agentic AI

ServiceNow

December 12, 2024

Introducing Automation with GenAI for ServiceNow

Dive deep into the technical landscape of GenAI and Now Assist on ServiceNow with RapDev’s engineering experts

ServiceNow

September 26, 2024

Modern ServiceOps with Automation, AI, & ITOM

Learn how AI-driven automation and GenAI models revolutionize service delivery and reduce MTTR

ServiceNow

July 15, 2024

Unlocking Peak Service Availability & Reducing Noise

Utilize AIOps and Event Management in ServiceNow to maintain uptime and reduce noise

ServiceNow

July 15, 2024

Dynamic Visibility for IT with Service Mapping

Leverage Service Mapping to improve decision-making, resource utilization, and build resilient operations

ServiceNow

May 22, 2024

CSDM as Code: A Practical Session for ServiceNow Engineers

Learn CSDM as Code by exploring workflows, understanding automation patterns, and improving CMDB consistency

ServiceNow

June 9, 2023

Linking DevOps with AIOps using ServiceNow

Connect DevOps pipelines with AIOps insights to accelerate issue resolution and gain governance

ServiceNow

February 22, 2023

Lean into DevOps

Learn how your organization can improve pipeline performance, increase service availability, and accelerate innovation

ServiceNow

August 1, 2022

now.yaml for Declarative Services in CMDB

Learn how RapDev’s now.yaml solution impacts cloud-native microservices management

ServiceNow

June 10, 2022

Tag-Based AIOps for Cloud-Native Applications

Learn how to leverage tags and AIOps for better visibility into cloud-native applications

ServiceNow

April 7, 2022

Low-Overhead Microservices Operations

See how ServiceNow helps manage modern microservices with real-time visibility and automation

ServiceNow

June 8, 2021

The ServiceNow IT Experience Podcast

Hear industry insights from RapDev’s founder about the state of DevOps and IT Operations

ServiceNow

January 7, 2020

ServiceNow DevOps Podcast

Hear insights from RapDev's founder on ServiceNow DevOps, IT operations, and more

ServiceNow

You might also like:

X Videos

ServiceNow Case Studies

Hear experiences and lessons learned from RapDev & ServiceNow's customers on their journeys to adopting ServiceNow across their organizations

X Videos

AI Essentials

From RapDev's experts: learn everything you need to know about how AI can enhance your Datadog/ServiceNow environment

We don’t believe in hoarding knowledge

We go further and faster when we collaborate. Geek out with our team of engineers on our learnings, insights, and best practices.

Blog Posts

ServiceNow

Blog

An Agentic Self-Healing Incident Pipeline Powered by Now Assist

Transforming resolved incidents into actionable, high-value knowledge with the power of Now Assist

Datadog

Blog

Tackling AI Security on Datadog

Datadog’s security stack and how it addresses the AI security problem

View all posts

Resources

ServiceNow

Solution Brief

EmployeeWorks

Automate ServiceNow HR workflows with AI-driven task management

ServiceNow

Case Study

Accelerating Service Desk Productivity with Now Assist for Rooms To Go

Learn how Rooms To Go partnered with RapDev to hit 76% bot containment with Now Assist

View all resources
Datadog
Deployment
Migration
Security & Managed SOC
AI
Managed Services
Governance & Cost Optimization
DevOps, SRE, & Maturity
Incident Management
Marketplace Integrations
ServiceNow
Agentic AI & AI Governance
ITOM Visibility
ITOM Health
ITAM
SPM
Enterprise Architecture
ITSM
CMDB
SecOps
Platform Automation
ServiceNow Store
ResourcesBlogVideosCase StudiesSolution BriefsReference DocsPress ReleasesOpen SourceMedia Kit
Company
About UsCareersPressContactEvents & Webinars
Stay Updated
Made with ♥️ in Boston
Datadog Marketplace
ServiceNow Store
© RapDev 2026. All rights reserved.
Privacy Policy