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Another year, another unforgettable week at ServiceNow Knowledge! Knowledge 2025 in Las Vegas didn’t just live up to expectations — it blew us away.
We showed up 26 strong, with 2 booths showcasing 5 custom-built AI agents, a life-sized Arlo robot. From our first conversation on Monday to the final fist bump Friday morning, we were energized by the sheer momentum of the community. ServiceNow made it clear this year: GenAI is moving from concept to core platform capability. The announcements around Now Assist expansions, AI‑powered agents from IT to HR to Customer Experience AI is everywhere.
What We Showcased
Joining the expo hall team this year was Arlo. Launched this year, Arlo is a suite of AI Agents built to automate the busywork in ServiceNow—so your teams can focus on what matters. With 6+ smart agents and more coming, Arlo applies real engineering expertise to fix real problems like messy data, bloated queues, and content overload—fast.
- Arlo for Automated Pull Requests: turns ServiceNow changes into GitHub PRs with AI-driven fixes for faster, cleaner deployments.
- Arlo for Incident Documentation: listens to incident resolutions and auto-generates structured documentation in real time.
- Arlo for Update Sets: reviews update sets before they go live, helping teams document their changes.
- Arlo for CI Deduplication: Arlo for CI Deduplication scans your configuration items for duplicates and dirty data, automatically identifying redundancies and suggesting merges or cleanups.
- Arlo for Risk & Mitigation: classifies incidents, prioritizes based on threat severity, and surfaces high-impact vulnerabilities.
The Platform, Reimagined for AI - Insights on Product & Platform announcements
This year at Knowledge, ServiceNow didn’t just announce features, they unveiled a redefinition of the platform itself. Now officially branded the ServiceNow AI Platform, it’s clear the focus is on enabling intelligent, interconnected systems that can reason, adapt, and automate across the enterprise.
With new capabilities like the AI Control Tower and Agent Fabric, the foundation is being laid for more coordinated and scalable use of AI agents. These agents aren’t operating in isolation, they’re sharing context, working across systems, and starting to show real impact in how work gets done.
The launch of a centralized suite for back-office operations and a unified CRM playbook shows how far this vision extends: beyond IT, beyond service, into every corner of the business. The message was loud and clear - if you're building on ServiceNow, you're building on AI.
Our take? The building blocks for enterprise-scale AI are here, and the momentum behind them is only growing. There’s never been a better time to get ahead of the curve.
The Community Energy
We can’t talk about Knowledge without talking about the people. The week was packed with meetings, booth visits, and shared laughs — but our Happy Hour at Sugarcane might’ve been the highlight. It’s where partners, customers, and new faces came together, talked shop, and celebrated the future we’re all building together.
See you all at Knowledge 2026 — we’re already planning something bigger.
Anything we chatted about you're curious to follow up on? Reach out to us.
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