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RapDev, a ServiceNow Elite engineering partner, today announced the launch of Arlo, an AI Agent for ServiceNow designed to transform how enterprises manage operational workflows, risk, and service delivery.
Available on the ServiceNow Store, Arlo leverages both Now Assist capabilities and proprietary AI design patterns honed over hundreds of ServiceNow deployments. By focusing on resolving repetitive, high-friction tasks, Arlo helps organizations free up critical resources, improve service reliability, and realize faster returns on their ServiceNow investments.
“Enterprises today are not short of AI tools—they are short of AI solutions that truly understand their operational complexity," said Kyle Brueckner, Senior Engineering Manager at RapDev. "With Arlo, we’re providing ServiceNow customers with a set of building blocks and a pragmatic, engineered approach to AI: one that drives measurable outcomes without disrupting the fabric of how teams make work flow."
Each of the first 5 Arlo agents is designed with clear objectives and measurable business impact:
- Arlo for Incident Documentation: Prevents SLA breaches by identifying misclassified incidents and ensuring priority levels accurately reflect the real impact.
- Arlo for Risk and Mitigation: Flags hidden risks by connecting related records, enabling faster, proactive issue resolution.
- Arlo for Update Sets: Automates deployment documentation to reduce errors and accelerate release cycles.
- Arlo for Automated Pull Requests: Transforms ServiceNow changes into GitHub PRs for faster, higher-quality deployments.
- Arlo for CI Deduplication: Cleans and consolidates CIs to maintain CMDB integrity and enable reliable automation.
By combining the intelligence of Now Assist with RapDev’s deep ServiceNow expertise, Arlo moves beyond simple task automation. It creates a foundation for organizations to scale digital operations intelligently, while automatically resolving the backlog and administrative burden that often delays innovation.
Early adopters have already reported significant efficiency gains, faster decision-making cycles, and improved visibility into operational health, all with minimal disruption to day-to-day workflows.
“The market is saturated with AI noise," said Tameem Hourani, Principal and Founder at RapDev. "What Arlo brings is precision to ServiceNow, with clear ability to reduce noise, unlock capacity, and give leadership teams the confidence to scale operations intelligently."
Arlo’s launch marks a significant milestone in RapDev’s AI strategy, with additional agent capabilities and customer-driven enhancements already in development.
Learn about the complete suite of agents here.
