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Datadog Expertise

RapDev is a Datadog Premier Partner focused on accelerating our customers’ time to value.
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600
Implementations
110
US-Based Engineers
68
Datadog Certifications

Datadog

Featured

RapDev & Datadog Overview

Explore how RapDev accelerates Datadog adoption, improves monitoring maturity, and accelerates time to value

Deployment

Achieve true end-to-end monitoring and accelerate time-to-value on your observability investments

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Datadog

Featured

Deploying Monitoring as Code with oneZero

How oneZero deployed Datadog to standardize configurations, improve visibility, and strengthen reliability

Migration

Migrate to Datadog with confidence by leveraging RapDev’s expertise and custom migration tool sets

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Datadog

Featured

Reducing Costs & Noise with a Splunk-to-Datadog Migration

RapDev’s migration from Splunk to Datadog ensured an on-spec and on-budget migration in a 6 month timeframe

Security & Managed SOC

Quickly and seamlessly implement Cloud SIEM, ASM, SCA, and Cloud Security Posture Management to power a modern DevSecOps strategy

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Datadog

Featured

Transforming Security Operations with Managed SOC Expertise

RapDev's SOC experts monitor your Datadog Cloud SIEM, ASM, SCA, and Cloud Security Management

AI

Apply AI across observability, from LLM monitoring to intelligent incident analysis and response

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Datadog

Featured

Operationalize AI with Datadog Bits AI SRE

Reduce incident response time and eliminate operational friction with AI-powered SRE

Managed Services

Maximize Datadog’s impact with RapDev’s fully managed, hands-on observability and security solutions

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Datadog

Featured

Transforming Observability Operations with RapDev’s Managed Datadog Expertise

Optimizing performance, reducing costs, and strengthening governance through proactive Datadog platform management

Governance & Cost Optimization

Uplevel your observability and increase the value you get from Datadog

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Datadog

Featured

How Wawa Maximizes Observability ROI with Datadog

Discover how Wawa turned platform hygiene into proactive monitoring and delivered observability ROI

DevOps, SRE, & Maturity

Strengthen your Datadog environment with a Maturity-Focused approach

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Datadog

Featured

Datadog Observability Maturity Assessment Workshop with RapDev

Assess observability maturity by reviewing Datadog usage, identifying gaps, and defining a roadmap

Incident Management

Transform data into high-confidence, actionable incidents using AI-driven detection, clear ownership models, and automated remediation

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Datadog

Featured

Implementing Centralized Monitoring & Incident Management at BCG

How BCG reduced recovery times and improved incident management during their cloud migration

Marketplace Integrations

RapDev is proud to offer more Datadog Marketplace integrations than any other partner

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ServiceNow
ServiceNow Expertise
Solutions
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ServiceNow Expertise

RapDev is a ServiceNow Elite partner focused on helping you drive business outcomes with the ITx suite.
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4.7
CSAT Score
136
Product Line Certs.
67k
AI Agents Discovered

ServiceNow

Featured

ServiceNow Overview

RapDev is an Elite ServiceNow Partner focused on accelerating time to value onITx suite implementations

Agentic AI & AI Governance

Deploy and scale production-ready agentic AI to automate workflows and accelerate ServiceNow outcomes
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ServiceNow

Featured

ServiceNow Agentic AI Implementation

Enable efficiency by automating decisions, orchestrating workflows, and improving performance with Agentic AI

ITOM Visibility

Discover infrastructure and service dependencies to power reliable operations
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ServiceNow

Featured

Reclaiming Visibility & Uptime with ServiceNow

RapDev helped a UK-based Global Retailer reduce critical warehouse application incidents by 85%

ITOM Health

Detect, correlate, and resolve service issues before they impact operations
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ServiceNow

Featured

ADT’s Onboarding & Automation Journey with ITOM, ITAM, & ITSM

Learn how ADT set up a CMDB foundation, automated requests, and built a custom app to onboard/offboard users

ITAM

Manage software, hardware, and cloud assets through a single platform
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ServiceNow

Featured

Scaling Hardware Asset Lifecycles with Self-Service HAM

RapDev helped Baird automate asset lifecycles, normalize vendor data, and deliver real-time visibility

SPM

Connect demand, delivery, and investment decisions directly to business strategy
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ServiceNow

Featured

Re-Engineering Envision’s SPM to Align Strategy & Execution

Learn how Envision rebuilt demand intake, financial visibility, and portfolio governance

Enterprise Architecture

Connect your technology landscape to business strategy to optimize investments, reduce risk, and accelerate modernization
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ServiceNow

Featured

Re-Engineering Envision’s SPM to Align Strategy & Execution

Learn how Envision rebuilt demand intake, financial visibility, and portfolio governance

ITSM

Accelerate engineering workflows and modern service delivery
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ServiceNow

Featured

CI/CD Automation & Cutting Investigation Time for Northern Trust

How Northern Trust reduced change request time, regained developer time, and increased ServiceNow ROI

CMDB

Bring order to your CMDB with automation, accuracy, and actionable insights
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ServiceNow

Featured

Improving CMDB Data Quality for a National Healthcare Provider

How RapDev's Asset & CI Insights app uncovered critical data gaps in a leading healthcare provider's CMDB

SecOps

Track, prioritize, and resolve vulnerabilities across your environment
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ServiceNow

Featured

Smarter Vulnerability Response in 12 Weeks at Sallie Mae

How Sallie Mae accelerated risk-based vulnerability management with ServiceNow Vulnerability Response

Platform Automation

Solve real engineering problems with automation and AI
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ServiceNow

Featured

The Journey to Automate Everything for a Global Insurance Company

Learn how a global insurer automated repetitive tasks and streamlined workflows, saving 36k hours per year

ServiceNow Store

Leverage RapDev’s certified apps and AI Agents to expedite operations on the Now Platform
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Blog
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Best Practice
Agentic AI
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Best Practices

Latest posts on the topic of Best Practices

RapDev

May 19, 2026

Building Internal Tools That Stick

Ship outcomes, prioritize usability, allow expert overrides, and involve users early to earn adoption.

Datadog

May 5, 2026

From Hunted to Hunter: Threat Hunting on Datadog

How to mature your threat hunting practice on Datadog

ServiceNow

April 28, 2026

Breaking the Duplicate Cycle in Your ServiceNow CMDB

How to properly consolidate records for accurate insights into your IT enterprise

Agentic AI Posts

Latest posts on the topic of Agentic AI

ServiceNow

June 2, 2026

Beyond the Bot: How EmployeeWorks Turns Chat into Action

Stop chasing tasks and start driving outcomes with ServiceNow’s new Moveworks-powered AI front door

ServiceNow

May 28, 2026

ServiceNow AI Agent Use Case: Power Incident Resolution Quality Control

Raising the bar on incident resolution: how we built an AI-powered quality engine with Now Assist

ServiceNow

May 14, 2026

ASM-Bench: Platform-Agnostic Benchmark for Agentic Solutions

A platform-stratified, contamination-resistant benchmark for evaluating LLM agents on enterprise SaaS platform operations

Managed Services Posts

Latest posts on the topic of Managest Services

Datadog

March 17, 2026

What Happens After Your Datadog Implementation?

How continuous optimization protects cost, governance, and performance after go-live

Datadog

March 5, 2026

Behind the Keyboard: A Day in the Life of a SOC Analyst

How SOC analysts cut through noise with Datadog signals, log correlation, and workflow automation

Datadog

February 17, 2026

Building a Detection Engineering Practice to Scale

A SOC manager’s perspective on operationalizing detection-as-code across clients

CMDB Posts

Latest posts on the topic of CMDB

ServiceNow

April 28, 2026

Breaking the Duplicate Cycle in Your ServiceNow CMDB

How to properly consolidate records for accurate insights into your IT enterprise

ServiceNow

April 7, 2026

Finding the Missing Assets in Your CMDB

How CI Classes, Model Categories, and a missing link create “ghost CIs” - and how to fix it with a simple script

ServiceNow

March 25, 2026

Smarter Discovery with ServiceNow Agent Client Collector

A look at how ServiceNow’s ACC modernizes discovery, fuels ITOM/ITAM, and delivers value

Company
About RapDev

About RapDev

RapDev is powered by a team of experienced, U.S. based engineers focused on redefining service operations through AI, automation, and modern observability.

About RapDev

Join the RapDev team

Our no-frills approach to collaborating is what allows us to deliver the best. Our team is growing and we’re looking for the best in the game.

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I cannot stress it enough that I feel so privileged to work at RapDev and can't wait to start my day every day.
Connor Bracket | Sales

Careers

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Press

Latest news and announcements from RapDev

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2026

RapDev Named to BBJ's List of Largest Software Developers in Massachusetts

RapDev ranks #17 among the state's top software developers

Read article

2026

RapDev Launches Agentic Platform Operator, a Governed AI Agent Platform for Operating ServiceNow at Scale

The semi-supervised managed offering lets AI agents handle the operational load while enterprises retain full oversight, policy control, and escalation authority

Read article

Events & Webinars

From hands-on workshops to industry-leading conferences

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Datadog

Live Event

June 9, 2026

DASH 2026

New York City

Learn More

ServiceNow

Live Event

June 10, 2026

Houston SNUG

Houston

Learn More
Resources
RapDev Resources
Videos
Case Studies
Solution Briefs
Reference Docs
Press Releases

Resources

The thinking behind our work — technical depth for teams building what's next.

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RapDev

Press Releases

RapDev Named to BBJ's List of Largest Software Developers in Massachusetts

RapDev ranks #17 among the state's top software developers

RapDev

Press Releases

RapDev Launches Agentic Platform Operator, a Governed AI Agent Platform for Operating ServiceNow at Scale

The semi-supervised managed offering lets AI agents handle the operational load while enterprises retain full oversight, policy control, and escalation authority

Reference Docs

Blueprints, frameworks, and field-tested guidance for teams building at scale.

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ServiceNow

Reference Docs

DevOps Flow Diagram Example

Visualize DevOps processes by mapping workflows, defining responsibilities, and improving team collaboration

ServiceNow

Reference Docs

ChatOps - Symphony Bot Integration Flow

Improve collaboration by integrating Symphony ChatOps with ServiceNow to automate workflows

Videos

Live demos, deep dives, and the thinking behind how we build.

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ServiceNow

RapDev

Videos

RapDev at ServiceNow's Knowledge 2026

Peek into our time at Knowledge 2026 in Las Vegas

ServiceNow

Videos

Operationalize AIOps: Smarter Incident Response with ServiceNow AI

See how ServiceNow AI and RapDev turn event noise into coordinated, real-time incident resolution.

Case Studies

Client challenges, engineering solutions, and the measurable impact.

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Datadog

Solution Briefs

Powering Reliable Healthcare Operations with Datadog & RapDev

RapDev modernizes healthcare observability across apps and infrastructure for HIPAA-regulated environments

ServiceNow

Case Studies

Re-Engineering Envision’s SPM to Align Strategy & Execution

Learn how Envision rebuilt demand intake, financial visibility, and portfolio governance

Solution Briefs

Concise breakdowns of how we solve specific problems for complex organizations.

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ServiceNow

Solution Briefs

Agentic Platform Operator (APO)

Reduce operational overhead with governed AI execution

ServiceNow

Solution Briefs

ServiceNow AI Use Cases

Leverage RapDev's purpose-built AI agents and workflows that make ServiceNow proactive, context-aware, and capable of resolving work autonomously

Press Releases

Company milestones, partnerships, and the moments that mark where we're headed.

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RapDev

Press Releases

RapDev Named to BBJ's List of Largest Software Developers in Massachusetts

RapDev ranks #17 among the state's top software developers

RapDev

Press Releases

RapDev Launches Agentic Platform Operator, a Governed AI Agent Platform for Operating ServiceNow at Scale

The semi-supervised managed offering lets AI agents handle the operational load while enterprises retain full oversight, policy control, and escalation authority

Back to Events

RapDev Webinar

ServiceNow EmployeeWorks: Build Your Autonomous Workforce

Thursday

, 

Jun 4, 2026

June 4, 2026 1:00 PM

-

June 4, 2026 2:00 PM

ET

Online (Zoom)

, 

Webinar

Join our experts as they walk through what the autonomous workforce looks like in practice: how employees interact through natural language, how AI orchestrates workflows in the background, and how teams get visibility into everything happening across the platform.

Don't Miss the Expert Session

Most organizations have rolled out self-service portals. Employees still pick up the phone. The gap between a submitted request and an actual resolution has always depended on people in the middle. ServiceNow's EmployeeWorks and Autonomous Workforce capabilities are built to close that gap, using agentic AI to move requests from intake to action without the manual handoffs.

What You'll Learn:

  • How EmployeeWorks fits into ServiceNow's Autonomous Workforce vision and what that means for IT, HR, and facilities teams
  • How agentic AI handles request routing, escalation, and resolution without manual intervention
  • What real self-service looks like beyond deflection metrics
  • How AI Control Tower gives you visibility and governance across every autonomous action in flight

Most organizations have rolled out self-service portals. Employees still pick up the phone. The gap between a submitted request and an actual resolution has always depended on people in the middle. ServiceNow's EmployeeWorks and Autonomous Workforce capabilities are built to close that gap, using agentic AI to move requests from intake to action without the manual handoffs.

What You'll Learn:

  • How EmployeeWorks fits into ServiceNow's Autonomous Workforce vision and what that means for IT, HR, and facilities teams
  • How agentic AI handles request routing, escalation, and resolution without manual intervention
  • What real self-service looks like beyond deflection metrics
  • How AI Control Tower gives you visibility and governance across every autonomous action in flight

Speakers

Gary Passaglia

Sr Solutions Engineer

RapDev

Ryan Hale

Principal Solutions Engineer

RapDev

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